Support
Need help with Vocetta, including the Microsoft Teams app? Send us the details and we will route your request to the right team.
Include your organization name, the affected integration, the time the issue occurred, and any non-sensitive error text. Do not send passwords, access tokens, or source code by email.
Email Vocetta support
Microsoft Teams app
- In Vocetta, open Integrations → Microsoft Teams.
- Select the default Vocetta project for the Team, then choose Get Teams app.
- Sign in with the work account that can add apps to the intended Team and complete the Teams dialog.
- After the status reads Connected, mention
@Vocettain a standard channel.
If status remains “Waiting for Teams,” confirm that you installed the app into the intended Team using the same Microsoft work account that started the setup. If the app cannot safely match the installer, remove it from the Team and repeat setup. Private and shared channels are not included in the initial supported scope.
Security reports
For a suspected security issue, email dhruv.khullar@softpeaklabs.com.au with the subject “Security report.” Please avoid including secrets in the first message; we will provide a secure follow-up channel.
Service status
For a local runner issue, first confirm the runner is online and that its outbound connection is healthy. For a Teams issue, include the Team name and approximate message time, but not message content unless requested through a secure channel.